To: Angela Thornberry
From: Vincent Nakamura
Subject: Your laptop
Date: June 18
Dear Ms. Thornberry,
I am writing about the Trax 2700 laptop you dropped off at our store on June 15 because of problems with its screen. After sending it to our----(135)-----for examination, we discovered that it contained a faulty component. At present, your laptop is being----(136)----. As requested, we are also thoroughly testing the device to see if there are any other issues.
As this problem appears to have been entirely our fault, we will provide you with a $50 voucher to use at our retail store.-----(137)------,e-coupons for our Web site are also available. Just let us know which you’d prefer.
----(138)----,. If you have not received it by then, please call customer service.
Best wishes
Vincent Nakamura
Customer Satisfaction Department
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