Đề Thi Toeic Mini - Practice Mini Test TOEIC Reading - BD11 - Test 10

GreatMart is concerned about customer satisfaction. In order to make sure its customers are happy, management has implemented several policies to facilitate the returns process. In each GreatMart location, a counter at the front of the store is available tor customers to return items with a receipt. Customers can now have their money ----(141)--- quickly and efficiently The reason tor the return is never asked. Customers are just asked to bring the item back in its original box. GreatMart guarantees the best deals in town because customers are allowed to use any coupon in the local newspaper, ----(142)--- it is from another store. Because of this, customers will always feel that they are getting a bargain. The aim of GreatMart's CEO initiative is to ensure that all the best products in the market are ---(143)---- in the store at all times. This ensures that customers have no need to shop elsewhere.

Want to discover the latest trends in International Business? Sign up for our free workshops, to be held October 2-6. Register now online! Starting Sept. 1, employees will be able to access a new workshop registration system at www.employeetraining.com. To enter the site, a staff ID number and password are required. If you don't already have these, contact your immediate supervisor. Employees are encouraged to sign up early for workshops, as the number .of participants is ---(144)---- to 50 per session. Provided that seats remain available, employees can easily register for sessions. If a session is ---(145)----, however, staff can request that they be contacted if a space opens up. The upcoming sessions ---(146)---- on the 5th floor of the Stafford Suite building.

Paris and Madrid, January 1 Two European telecommunications companies have announced that they are merging. Teleparle of Paris and Spanish company Transcom will ---(147)---- to become Telemonde. The news was announced Monday at a joint meeting of the companies' stakeholders. The newly-formed corporation is expected to provide service to more than 50 million European customers. This will surpass the size of Megacall, Europe's other telecommunications giant. The ---(148)---- executive director of Teleparle, Greta LaSalle, said, "The merger of these corporations means that Telemonde will be a telecommunications giant in the 21st century." ---(149)---- the merger, LaSalle will continue her leadership position as chief executive officer.

January 29 Dear ALB Customer: Our company is continually striving to meet your needs as a customer. Based on surveys completed by our customers, we have discovered that the format of our older bills needed some changes. ----(150)--- improvements made by our service experts, we have been able to create statements that are now easier to read. Your total amount due will be highlighted in the top left corner, while individual charges will still be outlined in the middle of the page. A section of the bill at the bottom will be perforated so that you can easily tear it off and submit it with your payment. The format of your bill will be noticeably different, but you can be ---(151)---- that our services and fees will remain the same. The enclosed notice should be read carefully; it ---(152)---- information related to each part of your bill. Should you have any questions, feel free to contact customer service at 1-800-111-1234. Our service representatives will be glad to assist you with any concerns that you may have Monday-Friday from 9-5 EST. We thank you for your business and look forward to serving you. Sincerely, ALB

Tonawanda welcomes you to a city that has become a shining example of intelligent urban planning, and which recently won its bid for a world-class event. This year the International Trade and Industry Exposition, an event that occurs once every five years, is coming to Tonawanda. This event was originally held in Helsinki 20 years ago, and has been held in Geneva, Lima and London since then. This is Tonawonda's chance to show its stuff and join a proud group of organizers in promoting this global event. Many of Tonawonda's residents were pleasantly surprised to learn that they had won the right to host the exposition. The bold plans presented for the event site gave Tonawanda the edge over bigger cities with seemingly stronger bids. The city's Park of Technology, situated in the city's industrial zone - a once dilapidated area with rundown factories and an old mine - will be home to the International Trade and Industry Exposition. This six-square mile area has been rebuilt over a span of two and a half years, and during this time a modern complex of well-designed buildings with amphitheater-like exhibition halls was built. In the future, this complex will be used to serve as a major commercial hub for the city and the state. Tonawanda, a city looking to the future

To: Mary Chong From: Janel Nail Date: May 9 Claim number: 19067 Dear Ms. Chong Our Customer Service Department has received the computer you shipped to us for repairs. The customer service form you enclosed shows that you bought the computer a month ago and that the wireless network card has not worked properly since you first purchased your computer. Our service department reports that customers seldorn have issues with our wireless network cards, and our technicians have run a series of tests on the computer, but could not find any significant defects with it. As a matter of fact, your computer is up to all of our specifications. Please call us at 800-654-2534, and we can discuss the problems you have had, and how they may have resulted. With this new information, we plan to isolate the issue as to why your computer is not functioning correctly. I hope that we can solve this problem quickly and efficiently so that you can get back to enjoying your computer. I wanted to also add that we provide great deals on upgrades on both RAM and processors. Sincerely, Janel Nail Customer Service Department Microprocessor Inc.

If you had a good experience today, why not sign up for a membership? As a member of Jersey Shore Botanical Gardens, your money will support new exhibits and educational programs for all ages, from students in elementary and high school to adults. The basic membership includes unlimited free admission to the gardens, a five percent rebate on all items in the Green Thumb Gift Shop, a special preview of exclusive exhibits, a free monthly newsletter, and discounted prices for our novel classes on gardening and flower arrangement. To enroll today, fill out an emollment form at the information desk, to the right side of the elevators. Get your membership today!

February 10 New Breakfast Cereal Released by Spencer Foods Los Angeles - Spencer Foods Cereal, owned by Baby Bear Wholesale Inc., has just announced that it will begin to sell a new cereal, Grape Nuts in Bunches, nationwide. The new cereal will be in stores across America on March 1, and is expected to be sold across the rest of the world in early April. The company will launch multimedia campaigns in San Diego and Orlando starting on February 20th, which will include television and radio commercials. These advertisements will be followed up by print ads in magazines and newspapers nationwide a short time after. For the decade-old company, this cereal marks the fourth new product it has released in the last year. Previous new cereals also include Ricesnaps, CinnaCrisps and Oaty Lumps. Over the last few years the company's oldest and top-selling product, Nuts and Berry Clusters, has seen a 30 percent decline in sales. This has inspired Sergio Montana, the Baby Bear Wholesale president, to diversify the company's product line. Spencer Foods used three different test markets - Carrie, Illinois, Clear Water, Florida and Washington D.C. - all of which showed it could make a good profit on the new cereal.

GEORAIL Dear Georail Riders: A new schedule for the Blue Line, which runs daily from Monkton to Clifton Hills, has been planned. Currently, the Blue Line runs in both directions, from 4 a.m. to 9 p.m., at half-an-hour intervals. The change in schedule will take effect June 1. From that day forward, the Blue Line will run from 3:30 a.m. to 11:30 p.m. every 20 minutes. This change was a result of a decision made by the Georail Board of Directors after taking a survey of commuters on the Blue Line over the last few months. These results added to the many suggestions that have been collected over the past year in reaching this decision. Georail hopes that this change will make riding with us more convenient and comfortable than ever before. If you have any problems or questions, please call our customer service hotline at 555-272-1267. Neil Strauss Public Relations Officer Georail Co.