Đề Thi Toeic Mini - Practice Mini Test TOEIC Reading - BD13 - Test 12

To Whom It May Concern: As per our telephone call this morning, I am requesting an exchange. We received 50 cans of the incorrect paint type, and will need to ____(141)____ an exchange in order to avoid complications with our own customers. The 50 cans of paint that we received in error will be returned to your order ____(142)____ department this afternoon by our staff. The paint that we received was Blizzard White (product #124), while what we requested was Blazing White (product #421). Please refer to the attached invoice for additional information. The prices of the paint are the same, so we should be able to do a direct exchange with no additional charges. Because we will need to pay for shipping when we return the paint, we ask that you credit our account for these charges. We would like for you to ____(143)____ that you have received thisfax by sending us back a fax at 902-212-2134 or calling me directly at 902-212-2133. Please ship the correct items to us as soon as possible. Thank you for your attention to this matter. Sincerely, ChasieA'Johmons Manager

To: [email protected] From: [email protected] Subject: Job offer Dear Mr. Sanders, I would like to thank you personally for extending me the opportunity to work with your company. It was a great honor to receive an offer from a company such as yours. After much ____(144)____ , however, I have decided that I cannot accept your offer at this time, as I have found another position that better fits my own career path and skills. Because of your company’s excellent vision, it is difficult to turn down this position. I am sure that you will find the right person for this position, and someone who will prove to be an even greater asset to your company. I am grateful that I was able to meet with you to talk about the ____(145)____ at Stardon, Inc., and was very ____(146)____ by your company’s outlook and goals. Best of luck to you in your future pursuits. Sincerely, Joseph Smith

Mr. Darrel Hannet 315 Central St. Baltimore, MD 21220 Dear Mr. Hannet, Our records indicate that you contacted us on 9/1/07 _____(147)_____ a malfunctioning LCD on your camera. Our customer service desk has forwarded your concerns to us so that we can help you further. We understand that the screen on your camera _____(148)_____ no image when you turn it to the preview setting. You also stated that you cannot preview images before taking photos. In order to serve you better, we suggest that you meet with a service representative. This type of problem is not easily resolved over the telephone; please bring your camera into the Nokis _____(149)_____ center in Baltimore. There you will receive further assistance in diagnosing the problem. If you need to contact us, our customer sen/ice number is 1-800-321-1234. Let us know if we can be of any further assistance. Sincerely, CharleySatarcv

To: [email protected] From: directorl @medconsult.org Date: Oct. 8, 2008 Subject: Workshops Dear Mr. Song, Thank you for your recent participation in the MedConsult Professional Organization’s introductory workshop. We hope that you found your _____(150)_____ in the session to be helpful. This introductory workshop is only one of our many offerings. This year we will be continuing our outreach to local medical professionals; _____(151)_____ , a new series of development workshops will be provided on a bi-weekly basis. These sessions are only _____(152)_____ to those who become registered members by signing up at medconsultworkshops.com/register. We hope that you will choose to register soon and continue your professional development. We also hope that you will be able to participate in this year's new series of workshops. Should you have any questions, please do not hesitate to contact us. Sincerely, John Healy, Director

Passage 1: Job Opening Position: Library Clerk Location: District Library We are looking for an experienced library clerk to perform various duties as assigned by the head librarian, including but not limited to processing of library materials and assisting with circulation duties. The ideal candidate has at least 1 year of experience (co-op work placements counted), can demonstrate superior customer-service skills, and is familiar with various library shelving systems. Relevant educational background is an asset. Key Competencies: -- Knowledge of library practices, policies and procedures -- Computer skills: Word processing, Internet usage, computerized filing -- Effective communication with public and co-workers required Please apply online at www.yourdistrictlibrary.com. No letters or phone calls please. Only candidates selected for an interview will be contacted. ------------------------------------------------------------------------------------------------------------------------------ Passage 2: ONLINE JOB APPLICATION FORM Name: David Klein Address: 280 Wellington Street Phone: (555) 738-8876 EXPERIENCE: Winter 2003-Present: Shelving Technician, County Library -- Experienced with all systems related to shelving: Dewey Decimal, shelving by genre, format, etc. -- Dedicated to ensuring that library patrons find what they need and leave the library happy Summer 2002, 2003: Programming Assistant, City Reading Club -- Responsible for planning and implementing various summer reading programs for children -- Role included delivering story-times and liaising with parents Fall 2002-Fall 2003: Product Demonstrator, In-Store Demonstrations Inc. -- Highly independent position, responsible for setting up display and giving out in-store samples -- Made detailed reports of customer reactions and monitored stock levels. EDUCATION: 2006: McGraw University Student in joint History/Library Sciences program Awarded an entrance scholarship 2004: Maple County High School Honor roll student Editor of school newspaper.

PASSAGE 1: August 20 Welcome to Bethune College Residence We would like to welcome freshmen and returning students to our residence. We hope that this year will be as good if not better than the last. We have made some renovations to the building that we think you will really enjoy, including a new lounge with four pool tables, and three foosball tables. This lounge will be open from I0 a.m. until 11 p.m. and will be supported by a cafe that will offer a wide range of beverages and snacks for your pleasure. For all of us to have a fun and safe year it is important to set up some ground rules for your behavior. It is very important to note that breaking these rules can result in suspension of privileges, eviction from the residence, and possibly expulsion from school. In addition, you are responsible for the action of any guest that you bring into the residence. This means that upon entry and exit, any guest that you wish to stay with you MUST sign in and out. The maximum number of guests per person is two. With this in mind these are the cardinal rules: I. Drinking in the common spaces, i.e. outside of your room is prohibited. 2. Illegal drugs of any kind are banned. 3. Violence of any kind is prohibited. 4. Damage to the property is not tolerated. 5. Smoking inside the building is not allowed. 6. Noise in the hallways after I0 p.m. is prohibited. We hope that these main rules will help everyone have a safe and educational year in Bethune Residence. For further details of the rules and by-laws of the residence refer to your student handbook, and if you have any questions please ask the Resident Tutor, Doug McCain PASSAGE 2: November 1 Dear Mr. Camber: This letter is being sent to formally inform you that you are being summoned to the residence committee meeting this Friday, November 6. The actions of your guests on the night of October 31were not in line with our rules, and you, as stated in our welcome flier, are responsible for their actions. Allegedly, your guests were involved in drinking and fighting in the hallways of the 12th floor at 1 o'clock in the morning. Upon arrival of the resident counselor they were disrespectful and were shoving her around. This is completely unacceptable and requires us to take action. You will have to join this meeting on the 11th floor of Passy Hall with the Resident Board of Directors and committee. They will decide your ultimate fate. Sincerely, Doug McCain Resident Tutor

Passage 1: Marrakech restaurant is an exotic dining experience that transcends mere dining and brings you into another world where you are greeted by smiling faces in Moroccan garb, taking you out of your daily routine for several wonderful hours. Course after course of Moroccan cuisine featuring succulent meats, vegetables, and salads served against the backdrop of North African music and decor will both excite and lull you into one of the most special evenings of your life. Also, our expert staff is committed to provide top-quality service to our customers. Marrakech restaurant is the perfect place for a celebration and gives exquisite attention to those enjoying a birthday, anniversary, graduation, wedding reception, or that one time secret moment that you want to create or remember. We promise you an experience far out of the ordinary that you will never forget. Call us at 444-3327 or visit our website www.marrakech.com for more details and reservation. December Special: Mention this advertisement when making a group reservation and get a 10% discount!* * Group reservation: 8 people or over. Effective from Dec. 1 to Dec. 31. ************ Passage 2: From: Mia Niro To:Tahar Jelloun Subject: Reservation Date: Dec 3 Dear Mr. Jelloun: I saw your advertisement in the Food Magazine and tried to call your restaurant several times, but each attempt has failed. The phone number shown in the ad must be inaccurate, because I keep hearing a message that the number is not in service. So I finally decided to make a reservation through your website. I would like to make a reservation for 10 people for Friday, Dec 12 at 7:30 p.m. Since it is a birthday party, I would like a private room, if possible. Also, I believe I am entitled to the special offer mentioned in the advertisement. Please send a confirmation to my e-mail address([email protected]). I'd also appreciate it if you send me information on party and set menus. Thank you.

Fantastic Offer! Save up to 50% All Celebrity Cooks Kitchen Own Selection catalogue on sale now! Buy one get one free on bakeware, tableware, food preparation , kettles, knives, linens, cookbooks - all endorsed by famous chefs! All your personal and professional kitchen needs covered. AND ALL AT AMAZINGLY LOW PRICES!!!!! Check it out at cooknbake.com. Just enter the code below when the checkout screen appears to claim your discount when ordering from the Celebrity Cooks Kitchen Own Catalogue this month only. All major credit cards accepted. Discount code: CUT123 This discount applies to Cooks Kitchen Own Catalogue items only. Purchases from other collections will be charged at the usual retail price. This offer may not be combined with any other offer or applied to the purchase of a gift card. Offer only available until November 30th.