Đề Thi Toeic Mini - Practice Mini Test TOEIC Reading - BD5 - Test 05

100Câu
60phút
Câu 1: If you want to purchase a lower priced ticket, either contact us through regular mail ....... call our hotline and then we will send you an application immediately
Câu 2: In order to brand your business, you’d better include your ------- in every letter you send to customers, which helps remind them of whom they do business with.
Câu 3: We are proud to announce that Dax Shepard has been _____ as our new managing director to oversee corporate expansion in Europe.
Câu 4: The general manager has ------- that any information customers enter be used only to respond to their inquiries and requests.
Câu 5: This list is comprised of thousands of ________ to various magazines, including computers, automobiles, garments and electronics.
Câu 6: Additional information on ------- financial aid such as grants and scholarships can be obtained from career offices at each university
Câu 7: We are opening a fully renovated condominium ------- located in a quiet setting, and complete with many amenities.
Câu 8: ------- for reconstruction contracts has been getting stiffer over the years since it can generate enormously lucrative earnings.
Câu 9: Many people were standing in line outside of the box office to ------- a limited number of low cost tickets, which are offered as specials each month.
Câu 10: The article provides readers with tips on how to get ------- out of debt by setting financial goals and eliminating unnecessary spending.
Câu 11: . ------- all the alterations to the plan have been approved, they should be submitted to the appropriate office no later than the end of the month.
Câu 12: Ms. Cordova was struggling to successfully complete the task assigned to her by ._______
Câu 13: The general hospital was able to improve patient care significantly without hiring more staff by ------- in a new information system.
Câu 14: Automakers are recovering from weak results ------- a series of complicated restructuring processes, and experiencing increased revenues and profits as a result.
Câu 15: Our experienced and skilled technicians can be of much help in the event that you ______ delete something essential from the program.
Câu 16: Most companies like all their employees ....... on innovative products and to believe passionately in their mission.
Câu 17: Researching an employer’s organizational structure, products, services and reputation is a highly recommended ------- for those preparing for job interviews.
Câu 18: Under no circumstances may you copy or distribute any secret information ______ appropriate written permission from us.
Câu 19: . It is important to look through the documents ....... that everyone in charge can know at which stage they should be completed.
Câu 20: Most of the hotels have their own pool and sun terrace with a pool-side bar which serves drinks and snacks ------- the day.
Câu 21: When the ------- for this new safety policy was under consideration by the managers, a number of experts were asked for their comments.
Câu 22: We do apologize for the inconvenience (D) mention resulting from the service which is now temporarily _______
Câu 23: The restaurant, closed for extensive renovations, assured customers that it _______ them with better quality food and exceptional service.
Câu 24: Any employees who are ------- late or absent from work may be subject to disciplinary actions, regardless of their position.
Câu 25: Most of the employees are entitled to a maximum of one hour for a lunch break, depending on....... assigned work schedule.
Câu 26: Your personal information, including credit card numbers, mailing address, e-mail address and phone numbers, will be collected in order for us to ------- your order for products.
Câu 27: A questionaire asked ------- to evaluate the appearance and the overall brightness of the new merchandise.
Câu 28: When the installation process is ____________ and an “OK” screen appears on the computer, please remove the last CD and click “reboot.”
Câu 29: All the workers are required to ------- verify that the proper maintenance of storage facilities is conducted with extreme care.
Câu 30: The growing number of vacant housing units on the ------- for more than 6 months implies that excessive supply still exists.
Câu 31: The elegant hotel we stayed at was _______ and bright and had a private entrance and patio with a view of the ocean.
Câu 32: ------- to focus resources and investment on this rapidly growing business, we have to make a strategic decision.
Câu 33: We, one of the leading manufacturing companies, would like to build a ________ beneficial relationship with your esteemed company.
Câu 34: Please read the terms and conditions carefully to determine whether or not you can request a refund or ------- for the products you ordered
Câu 35: Applicants are advised to fill out an application form concisely to impress potential employers, without being too __________ or boring.
Câu 36: Passengers will get to their destination on time ------- our departure time is a little late due to a mechanical problem.
Câu 37: All the terms of the agreement must be clear so that the meaning and intent won’t be ------- by either party.
Câu 38: People don’t put much importance into a powerful marketing tool and ------- miss the opportunity to gain more potential customers
Câu 39: The plans are under serious consideration ------- extension of better garbage collection, street maintenance and adequate sewage services into the province.
Câu 40: You’d better consider the factors that assess the effectiveness of the ______ training system and implement corrective actions in a timely manner.
Ms. Adrina Arc, General Manager Garta Engineering Arlington CA 95402 Dear Ms. Arc, I read about your job vacancy in the newspaper. It stated that your company is looking for individuals who possess excellent communication skills and a leadership background to train entrylevel employees. As my enclosed resume ____(141)____ , I have more than 10 years of the training experience you seek. I have also attached a list ____(142)____ all my previous supervisory work experience as required. Please don’t hesitate to contact any of the people on the list. ____(143)____ can attest to the fact that I am a strong candidate for the position. I would welcome the opportunity to discuss these qualifications with you. Please contact me at (352) 555-8140 at any time. I look forward to hearing from you soon. Sincerely, Dane Cook Marilyn Appleton 135400 Hilltop Avenue Mantana CA 99444 September 3, 2007 Enclosure : Resume & list.
Câu 41: 141
Câu 42: 142
Câu 43: 143
Dear members : The Houston Book Club thanks you for ____(144)____ your ASAF membership. Annual membership dues from September 2007 through September 2008 are $350.00. Please click the purchase button below to complete your renewal process by credit card. Or if you’d like, you will ____(145)____ be granted an option to pay by sending us a check or money order by post. In that case, please make it payable to ASAF of Houston, P.O.Box 123756 Houston, TX As our way of saying thank you, we will offer a travel certificate for a free one-night stay at your choice of 3 different hotels. We hope you ____(146)____ to enjoy the Houston Book Club for years to come.
Câu 44: 144
Câu 45: 145
Câu 46: 146
Gardening can be a success Dear Fellow Gardeners, Get valuable tips from a newly published book by Tomas Gray. In his book, the writer tells the story about ____(147)____ he could turn his passion of gardening into a lucrative business. Owing to increasing customer awareness of the hazards of using a lot of pesticides in food production, people are rushing for organic produce. Only if you have a small back garden you can develop a thriving business ____(148)____ a couple of years, though. If you want to start your own business in organic produce, Tomas Gray’s book can ____(149)____ you money.
Câu 47: 147
Câu 48: 148
Câu 49: 149
Concert by New York Symphony The New York Symphony Orchestra is internationally recognized as having achieved a top place among prominent orchestras. The NYSO will make musical history next week on October 10, 2007. An official announcement ____(150)____ by Maria Simpson, the former music director, yesterday. Singers and Actors will also be able to have the opportunity to perform in full production, accompanied - ____(151)____ the famous orchestra and presented at the Shore Theater. Purchasing tickets early is ____(152)____ , because many fans are expected to undoubtedly rush to the concert.
Câu 50: 150
Câu 51: 151
Câu 52: 152
"Airport Expansion in the Works FORT REGINALD - The Fort Reginald Ministry of Transportation is currently finalizing plans to expand Mirabel International Airport. According to sources, a minimum of 142 million Euro, more than half coming from overseas investment, is to be earmarked for the project. The Ministry cites the steady increase in air traffic and the deregulation of air transport as the major factors that have led to the elaboration of a project for the expansion and modernization of the current airport. The main feature of the project will be a major new addition to the terminal, to be designed by the architect Santiago Cervantes. This will expand the total size of the air terminal to cover an area of 25,000 square meters, including five additional gates, and experts estimate it will be capable to handle 2.5 million passengers per year. The groundbreaking ceremony is slated for early this September, and construction is expected to be completed in about 18 months.
Câu 53: Where will the largest portion of the funding for the expansion come from?"
Câu 54: What is NOT part of the proposed plan for the airport?
"PORTABLE DATASTORAGE DEVICES Please be advised that, effective immediately, personal data storage devices, such as key drives and portable hard drives, will not be allowed on company premises. Because they pose too much of a security risk, personnel are asked to refrain from bringing such devices to the office. Employees who require a means of mass storage for bringing work home with them are asked to fill out a requisition form and submit it to their manager for approval. Those with appropriate security clearance will be issued a special company portable hard drive. This will be checked by security and scanned for sensitive data or potential security risks (viruses or other malicious software) upon entering and leaving the building. Your cooperation in this important new procedure is very much appreciated.
Câu 55: Where would this notice most likely be 8 posted?"
Câu 56: What are employees asked to do if they need to bring work home with them?
"Kratschen Pharmaceutical Canada, Inc. 100 Wellington Avenue Toronto, Ontario, Canada Ms.Julia Kruger, Kratschen Pharmaceutical Group, Inc. Kratschen Plaza 175 Rubens Strasse Berlin, Germany Dear Ms. Kruger, It will be our pleasure to welcome you to our offices for the strategic planning meeting. Heinrich Nasse informs me that you will be arriving in Toronto on Lufthansa flight LA843 on Monday, January 15 at 6:30 a.m. I have made arrangements to have my assistant, Ms. Cathy Somerset, meet you at the airport and drive you to our offices. I have also instructed her to make sure that everything is to your satisfaction for the duration of your stay, so if there is anything you need, please feel free to ask her. We have made a desk and computer available for you to use to prepare your presentation materials for the meeting on Wednesday. If you have any other special requirements, please give me a call, and I will make the necessary arrangements. A room has been booked for you at the InterContinental Hotel, which is a short taxi ride from our offices. They have an excellent restaurant where you can have your breakfast. Otherwise, I can certainly let you know of many other restaurants in the area. You may feel free to have your lunches in the staff cafeteria here at the office. I’m sure you will find it surprisingly good. Ms. Somerset will help you with your transportation while you are here with us. I look forward to meeting with you in person in a few days. Sincerely, John Mitchell President, Kratschen Pharmaceutical Canada, Inc.
Câu 57: Why is Ms. Kruger going to Toronto?"
Câu 58: Why might Ms. Kruger need to contact Mr. Mitchell before she arrives?
Câu 59: Where does Mr. Mitchell say Ms. Kruger should have her lunch?
"IMPORTANT NOTICE All employees of Roger's Cable are no longer allowed to park on the side streets on the opposite side of Manordale Avenue. We have received complaints from the residents of the neighborhood and the by-law enforcement about employee vehicles. Effective immediately, all staff are required to purchase a parking pass for the underground parking beneath the building for $35 per month. Ask your manager to have the parking fees withheld from your monthly pay deposit. Thank you for your cooperation.
Câu 60: What are employees asked to do before registering for the class?
Câu 61: What is mentioned about equipment employees are required to bring?
Câu 62: Who issued this notice?"
"Towel Policy Thank you for choosing the Wellington Hotel - your home away from home in the heart of Chicago! We care about the local environment, and in an effort to reduce our water consumption and the amount of harmful detergents we use, we have put the following policy into effect. We ask all guests to please hang up the towels that do not require changing on the towel racks. % Place all used towels in the bathtub, and they will be exchanged for fresh towels. Should you require any additional towels, please feel free to contact the front desk staff. Thank you for doing your part to protect the environment.
Câu 63: What are employees asked to do?
Câu 64: Where would this notice likely be found?"
Câu 65: What are guests asked to do if they require clean towels?
"Sylvie Depardieu, Small Business Association of Windover, P.O. Box 7465, Windover, VT Dave Mitchell Manager, Sunrise Health Foods 154 Beecham Avenue, Unit 3A Windover, VT Dear Mr. Mitchell, II As a long-time member of the Small Business Association, I’m sure you’re as upset as the rest of us about the recent hydro rate increase of 29 percent which took effect in October. The difference in our monthly electricity bills is considerable, and for small businesses such as ours that are struggling to make ends meet, I’m sure I don’t need to tell you what the increase could mean in the long term. I wanted to let you know that, as President of the Small Business Association of Windover, I have taken the initiative to contact the State Corporation Commission on behalf of the Association to voice the concerns of small business owners in the area and to register our opposition to this rate increase. In doing so, I was informed that final approval for this increase has not yet been given to Vermont Hydro by the Commission. Commissioners will decide in the near future whether to approve all, some, or none of the requested 29 percent increase. If the full 29 percent increase is not approved, customers will receive a refund for any overcharges (so save your monthly statements). This pending decision gives us an opportunity to prevent the increase. That is why I am writing to all of the members of the Association to ask for your support. As customers of Vermont Hydro, we can all contact the Commission and register our opposition to this rate increase. Now, it is your turn to be proactive. Call to register your opposition and pass the word along to businesses in other areas served by Vermont Hydro; even your friends and family could call - every little bit helps. You can call the State Corporation Commission at (800) 553-7845 between 8:15 a.m. and 5 p.m. Monday through Friday. You will be directed to leave your name, address, telephone number and a statement of opposition. The call takes only 2 to 3 minutes. Every call is tabulated and will hopefully make a difference in the final decision made by the commissioners. Sylvie Depardieu
Câu 66: What is the current position of the sender?"
Câu 67: What is the main purpose of this letter?
"Burnett & Sons, Professional Reupholsters Enhance the Value and Beauty of Your Furniture! Provided that a sofa or chair is in good shape on the inside and only needs new fabric on the outside, all that’s needed is ‘recovering.’ When a piece needs work on the inside, including new webbing, re-tied springs, new fillings, and re-cushioning, then a full-scale reupholstering is called for. Either of these jobs requires the skills of a professional upholsterer, and that’s why you should choose Burnett & Sons. We are specialists in this field, and have been in the upholstery trade for 18 years. Call us now at (020) 7622-9347. If your old piece has a good frame, there’s some significant savings to be had. Remember, good frames don’t wear out! If your old sofa frame has lasted ten years or more, it’s probably good quality. Reupholstering that sofa instead of buying a new one can mean significant savings. The price of a good wooden frame has jumped by more than 100% in recent years. And they don’t make them like they used to! The professionals at Burnett & Sons use only the highest-quality modem materials and time-tested traditional skills, providing you with results that are even better than the original. You’ll get a full measure of value for your money, with quality that’s hard to match. Stop by our workshops, conveniently located in central London, or stop by our website at www.bumettupholsterers.com to see our impressive gallery of before-andafter photos. We offer convenient door-to-door pick-up and delivery service and are available to visit your home for a quotation.
Câu 68: What information is NOT included in the letter?
Câu 69: Who should be contacted about the matter?
Câu 70: Who would be interested in this advertisement?"
Câu 71: What is NOT mentioned as an advantage of hiring Burnett & Sons?
Dalton, Fitch, and Cope Attorneys 143W. 23rd St., Unit 130B, Chalmers Building, 13th floor, New York, NY August 27th Reginald Mercer, Attorney at Law 19 Market Close, Newport, MD 55055 Dear Mr. Mercer: This confirms that we have received your August 18th letter and the draft of the distribution contract you enclosed. I have read the draft thoroughly and discussed it with my client, Mr. Fukazawa. The following initial points will need to be resolved before we can move ahead with negotiating the finer points of the contract: •Term. The term would need to be at least ten years before my client could seriously consider entering into the contract. • Unit Price. The unit price would need to be at least $140.50 before my client could consider the contract financially feasible. •Controlling Law. My client does business only in the State of New York and does not desire to engage a lawyer in Maine, so the contract will need to provide that New York law controls. • Publicity. My client requests that the last sentence of paragraph 3 on page 2 of the contract be changed to read as follows: “Publicity given to the program or services provided herein, including, but not limited to, notices, information, pamphlets, press releases, research, reports, signs, and similar public notices prepared by or for the Licensor, shall identify the Agency as the sponsoring agency and will not be released without prior written approval from the Agency.” Please discuss these points with your client at your earliest convenience and let me know if your client is willing to pursue negotiation of a contract along these lines. Yours truly, Adrian Cope, cc: T. Fukazawa
Câu 72: What is available on the company’s website?
Câu 73: Who sent this e-mail?
Câu 74: What did Mr. Mercer previously send to the writer of this letter?
Athena Airlines Passenger Briefing This passenger briefing contains information about our flight itinerary to Phoenix and Salt Lake City. Please ask a customer service representative if you need further assistance. Thursday 12/23/2007 Depart SAN DIEGO, CA BROWN FIELD MUNI 08:00 a.m. Arrive PHOENIX, AZ PHOENIX SKY HARBOR INTL 09:53 a.m. Flight Time 00:53 Time Change: Add 1 Hour(s) Catering Info: Light breakfast including danish, fruit and fresh orange juice Thursday 12/23/2007 Depart PHOENIX, AZ PHOENIX SKY HARBOR INTL 10:45 a.m. Arrive SALT LAKE CITY, UT SALT LAKE CITY INTL 12:06 p.m. Flight Time 01:21 No Time Change Special Notes: Transportation from Salt Lake Airport to your meeting will be provided by K & R Limo. Service - 602-555-1234 Friday 12/24/2007 Depart SALT LAKE CITY, UT SALT LAKE CITY INTL 01:00 p.m. Arrive PHOENIX, AZ PHOENIX SKY HARBOR INTL 02:15 p.m. Flight Time 01:15 No Time Change Catering Info: Sandwich tray, fresh fruit and light dessert Friday 12/24/2007 Depart PHOENIX, AZ PHOENIX SKY HARBOR INTL 03:00 p.m. Arrive SAN DIEGO, CA BROWN FIELD MUNI 02:53 p.m. Flight Time 00:55Time Change: Lose 1 Hour(s)
Câu 75: What is NOT mentioned as a proposed change to the contract?
Câu 76: What is the recipient asked to do?
Câu 77: What is this information related to?
Câu 78: What is this passenger’s final destination on Thursday?
Câu 79: How much time will be spent flying on the return trip?
"To: All Premiere Life staff From: William Fortright, CEO Re: Annual charitable contributions ; Seasons greetings to everyone in our Premiere Life family! We wish you the very best! It is at this time of the year that we make a special effort to think of those who are less fortunate. We have made a tradition at Premiere Life of choosing one charity each year to make a charitable donation to as an organization, and this year, we have chosen WorldSight. For those of you unfamiliar with the good work this organization is doing, WorldSight provides medical assistance and food aid to people who are experiencing crises in areas of the world ravaged by famine and war. They are a non-governmental, non-profit organization, and they rely entirely on private charity. We were very pleased with your generosity last year in response to our pledge to donate to the United Way. We had promised them $25,000, but as a result of your generosity, we were able to give $40,000 - and no doubt made a difference in the lives of many, many people. This year, we’re hoping to get even more staff members involved and raise even more for WorldSight. Alison McGee, the Human Resource manager, will be organizing the campaign this year. She will be passing out a form which you can use to pledge a certain amount of your January pay deposit, and we will pool all of your contributions and make one donation to WorldSight on behalf of all of you. If you would like to be involved, please fill out and return the signed form to her before you leave for your holidays on December 20th. Let’s all give this holiday season and make a difference in the lives of those who are not as privileged as we all are. _______________________________________________ To: McGee, Alison From: Allen, Jay Date: December 21 Re: Forgot the form! Hi, Alison! It’s Jay from Accounting. I’m really sorry to bother you over the holidays, but I wanted to find out if there was any way I could get my contribution form to you. I had it all filled ont on Thursday,,but I guess I was in a big hurry to go on Friday and I totally forgot to drop it off with you. The ridiculous thing is that I had it in my hand. Sorry about that. I’m really interested in contributing, though. And if there’s anyway I could get this to you, please let me know. Perhaps I could courier it to you. As far as I know, they’re usually open right up until the 23rd for all those people who forgot to mail their Christmas presents! Let me know. I’ll look forward to your e-mail. Take care, Jay Allen __________
Câu 80: What is this memo about?"
Câu 81: What does Mr. Fortright hope to do this year?
Câu 82: What are the staff asked to do?
Câu 83: Who wrote the e-mail?
Câu 84: What mistake did Mr. Allen make?
Job Posting #A9872 JUNIOR CIVIL STRUCTURAL ENGINEER WANTED Company:SuperCAD International Location: Portland, ME 04101 Job Type:Temporary Classification:Full Time Salary Range:$25,000 - 30,000 We currently have an opening for a JUNIOR-LEVEL CIVIL ENGINEER. Suitable candidates should have a bachelor’s degree in Civil/Structural Engineering and experience with structural steel. Starting with a six-month contract, leading to permanent, full-time position. Experience is a plus, but not a must. Apply for this job at www.jobseeker.com/posting_A9872/apply. Call SuperCAD HR Manager Chris Galliano at 800-542-8347 x205 for location and details. ___________________________ To: [email protected] From: [email protected] Re: Job Posting A9872 Attachment: pauldafoeresume.doc (43 KB) Dear Mr. Galhano, I am writing in response to the job posting on www.jobseekers.com, regarding an available position at your firm as a junior civil engineer. I am interested in being considered for this position, as it is very much in line with my present career objectives. I also feel that I have sufficient credentials to warrant your serious consideration. As you will be able to judge for yourself by referring to the attached copy of my resume, I have ample experience in the engineering industry to meet the requirements of the job and to enable me to succeed as a member of your team. Please allow me to highlight the following: EDUCATION M.S. Structural Engineering and Structural Mechanics, University of California, Berkeley B.S. Civil Engineering, University of California, Davis (Highest Honors) PROFESSIONAL EXPERIENCE 1998-2004 Junior Civil Engineer with Karl Kennedy & Associates, Inc. Provided civil engineering, structural engineering, consulting, failure analysis, forensic engineering, and related expertise to a wide variety of clients. If it appears that my qualifications meet your current needs, I would welcome the opportunity to meet with you to discuss employment possibilities in more detail. Should you require any additional information, or if you would like to meet with me for an interview, please do not hesitate to contact me at (426) 630-4483. Thank you for your time and consideration, and I look forward to hearing from you. Sincerely, Paul Dafoe
Câu 85: What type of job is being advertised?
Câu 86: What are applicants asked to do?
Câu 87: How much experience is required to apply for this job?
Câu 88: What is Mr. Dafoe’s purpose in writing this email?
Câu 89: What qualifications for this job does Paul Dafoe NOT have?
To: Helen Blithe From: [email protected] Date: August 18th at 16:45 Re: RE: Extremely dissatisfied! Attachment: electroland_refundpolicy.doc Dear Ms. Blithe, Thank you for your e-mail of August 17th. We have investigated your complaint with the staff members of Electro-Land in Torrance (Redondo Blvd. branch). Unfortunately, we are unable to comply with your request for a refund and must uphold the decision made by the sales clerk that you dealt with at the store. She was following company policy. I have attached a copy of our refund policy for your review. This would also have been printed on the back of your receipt. As you can see in point 4, we are not able to offer refunds on software that has been opened if you do not have the original receipt. I hope you can appreciate that, once the product is opened, it cannot be resold, and is therefore valueless to us. In addition, I understand from your e-mail that your computer did not have the minimum requirements to run the software, so you could not use it. However, the minimum system requirements are listed by the manufacturer on the outside of the box the software came in. So, you did not have to open the box to find this out. We regret the situation and hope to continue to serve you in the future. Electro-Land Refund Policy for Electronic Games and Computer Software 1. If you have your receipt and the package has not been opened (the security seal is unbroken), we will offer you your choice of a refund or an exchange coupon. 2. If you do not have a receipt and the merchandise has not been opened (the security seal is unbroken),you will be offered an exchange coupon. Cash refunds are not available in this case. 3. If the package has been opened (the security seal is broken) and you have a receipt, you will be offered a refund or exchange only if the item is defective or unfit for the intended purpose. 4. If you do not have a receipt and the merchandise has been opened (the security seal is broken), no refund or exchange is permitted. An Exchange Coupon can be redeemed at any Electro-Land store for any purchase or (where applicable) a repair of the item. This coupon can be used to replace the returned merchandise with either the same item or an alternative of your choice. The value of the exchange coupon will be the system price of the returned merchandise on the day of the return. You will be requested to produce suitable identification, such as a Driver’s License, or any other form of identification that contains your name, address, signature and photo will also be accepted.
Câu 90: Who sent the e-mail?
Câu 91: What is included with the e-mail?
Câu 92: Why did Ms. Blithe want to return the product?
To: Helen Blithe From: [email protected] Date: August 18th at 16:45 Re: RE: Extremely dissatisfied! Attachment: electroland_refundpolicy.doc Dear Ms. Blithe, Thank you for your e-mail of August 17th. We have investigated your complaint with the staff members of Electro-Land in Torrance (Redondo Blvd. branch). Unfortunately, we are unable to comply with your request for a refund and must uphold the decision made by the sales clerk that you dealt with at the store. She was following company policy. I have attached a copy of our refund policy for your review. This would also have been printed on the back of your receipt. As you can see in point 4, we are not able to offer refunds on software that has been opened if you do not have the original receipt. I hope you can appreciate that, once the product is opened, it cannot be resold, and is therefore valueless to us. In addition, I understand from your e-mail that your computer did not have the minimum requirements to run the software, so you could not use it. However, the minimum system requirements are listed by the manufacturer on the outside of the box the software came in. So, you did not have to open the box to find this out. We regret the situation and hope to continue to serve you in the future. Electro-Land Refund Policy for Electronic Games and Computer Software 1. If you have your receipt and the package has not been opened (the security seal is unbroken), we will offer you your choice of a refund or an exchange coupon. 2. If you do not have a receipt and the merchandise has not been opened (the security seal is unbroken),you will be offered an exchange coupon. Cash refunds are not available in this case. 3. If the package has been opened (the security seal is broken) and you have a receipt, you will be offered a refund or exchange only if the item is defective or unfit for the intended purpose. 4. If you do not have a receipt and the merchandise has been opened (the security seal is broken), no refund or exchange is permitted. An Exchange Coupon can be redeemed at any Electro-Land store for any purchase or (where applicable) a repair of the item. This coupon can be used to replace the returned merchandise with either the same item or an alternative of your choice. The value of the exchange coupon will be the system price of the returned merchandise on the day of the return. You will be requested to produce suitable identification, such as a Driver’s License, or any other form of identification that contains your name, address, signature and photo will also be accepted.
Câu 93: Who wrote the notice?
Câu 94: According to the notice, what will happen on Friday morning?
Câu 95: What are the readers of the notice asked to do?
Câu 96: What is the main purpose of the e-mail?
Câu 97: What is the main cause of the delay in the 5 project, according to Mr. Rothschild?
Michael Fraser 43-A Raglan Rd. North Dublin, 4478 Ph: (082)331-8876 March 12, 2006 Accounts Department South-East Power Supplies First Avenue Dublin, 2008 Dear Madam or Sir, I was surprised and disappointed by a letter from your agency threatening me with the disconnection of my power supply. I am an elderly pensioner suffering from a variety of ailments, and I expect to be treated with more consideration, especially as I have faithfully paid all my electricity bills for the last 45 years! The reason for my anger is that I have not only paid the bill but also informed you that I had paid it. So it appears that I made a special trip to your office on the morning of March 5 for nothing. One of your employees even told me that the mistake would be rectified and apologized! Here, once again, are the details of my receipt: the receipt number is AQ3567X56-1. It is dated February 2, 2006. It is for the amount of $47.50 and covers the supply of service between January 1 and 31. I trust that you will correctly rectify your records this time Yours sincerely, Michael Fraser
Câu 98: Which of the following statements about Mr. Fraser is correct?
Câu 99: When was the electricity bill paid?
Câu 100: Why is Mr. Fraser angry?