Mr. Larry Larson 453 Pine St. Apt. #2 Oklahoma City, OK 53232 Dear Mr. Larson, We recently received your letter regarding product #321, the Advanced Functions XJ1 calculator. We would like to apologize that the product was not functioning as promised. Thank you for returning the calculator; our order processing department will be contacting you regarding your options by the end of the week. You may choose to receive a new calculator of the same type, a different model, or a complete refund. Let our representatives know what your choice is when they call. Even though we strive to ----(144)--- that all of our products meet the highest quality standards, we occasionally find imperfections due to manufacturing errors. Our company has met the nation’s highest technology quality standards test every year, and I feel---(145)---- that if you choose to replace your calculator with the same model, you will not have any problems. Regardless of your choice of action, we will need to obtain a copy of your purchase order. Please fax this to us at 121-212-3245. After we have received your purchase order, we will be able to take ---(146)---- and complete your request. We are sorry for any inconvenience you may have experienced, and hope that we can better serve you in the future. Sincerely, Mcwwy Scdaycti' Purchasing Calc Corp.
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