Đề thi toeic P7 - Test 14

"Date: April 22 To: All managers From: Alan Turing Re: Company Tennis Tournament Please distribute this notice to all full-time employees. It’s that time of the year again - time to dust off your racket for our annual company tennis tournament! We were so pleased with the exceptional turn-out last year, and we’re hoping to see all of you again for more fun! We’ll be holding the tournament at the same location as last year, the Lanark Country Club, on Sunday, May 26. The matches start at 1:30, followed by our usual patio party and gourmet barbeque at 6:30. The price has gone up slightly to $40 because our caterer is charging more. But we’re also offering some more valuable prizes this year, including a 62-inch LCD TV for the winner and laptop computers for second and third place. So, we’re hoping to see some competitive spirit! Space is limited to 48; so, hurry and sign up. You can sign up with Ashley Briggs in Accounting. We’re looking forward to seeing you there!

"Clarendon Hotels and Resorts - Franchise Development Clarendon is focused on moving forward. We keep our brand consistent and strong by managing a standard of quality product and service that is second to none, making Clarendon a name that customers can trust. Our expansion strategy covers all of the key areas of support for a successful hotel business. We take our relationships with franchiseesseriously and offer lucrative financial packages. 3 Summary of Fees □ INITIAL FEE: $75,000 (USD) □ ROYALTY FEE: 5% of Gross Room Revenue annually □ MARKETING CONTRIBUTION: 2% of Gross Room Revenue annually This applies to the U.S. and Canada only. The information provided here is a summary and does not include all fees and costs. For complete information about fees, services, and licensing requirements, please request a copy of the Clarendon Franchise Information Package from our head officesin Philadelphia.

"CalderaJunior Bicycle Hitch Recall Northwind Cycle is recalling the Caldera Junior bicycle accessory for repair. If you think you may have an affected Caldera Junior, stop using it immediately! The hitch connecting it to the bicycle can fail, causing the Caldera Junior to become unstable, which may result in injury. The Caldera Junior “tandem bicycle accessory” consists of a frame, wheel, seat, pedals, and handlebars. It attaches to the back of a standard bicycle by a hitch. Bicycle stores and retailers nationwide sold the Caldera Junior from March 2000 through July 2001. Caldera Juniors were also sold under the name “Caldera Mongoose,” with a “Mongoose” logo appearing on the frame. The recalled Caldera Junior has the model number AC 100, AC 200, or AC 300, on the top tube. Also, recalled Caldera Juniors have an aluminum sleeve on the hitch between the bicycle and the Caldera Junior. Caldera Juniors with nylon or plastic sleeves on the hitch are not included in this recall. Contact us or the retailer from whom you purchased your bike to get a new hitch. Northwind Cycle can be reached at 800-626-2811 between 8 a.m. and 5 p.m. Central Time, Monday through Friday, for a free replacement hitch and instructions.

Patak - Isn't your home worth it? In business for four generations, Patak is renowned for its high quality, its vast knowledge of hand-knotted carpets, and its excellent customer relations. We deal only in genuine oriental and Persian carpets and rugs of the highest quality, with detail, workmanship, value, and hand-made beauty that machine-made imitations simply cannot match. All of our carpets are 100% handmade and take months or years to complete because the knots are hand-tied to a density of 400 per square inch! Our collection consists of the finest-quality rugs made by Pakistani master weavers who have passed down the skill from generation to generation for centuries. They are made of the highest-quality materials: 100% New Zealand wool with highlights of silk. Isn't your home worth that kind of quality? Shop conveniently online at our website and search through a huge selection of hand-picked oriental carpets and rugs we have in stock! With this much selection, we're confident you will find the carpet that's right for your home. All prices include international door-to-door delivery, which can take as little as three days! Stop by and browse. You'll be glad you did.

NEW YORK - Synchia Enterprises, Inc. announced Monday that it has named Gary Myers as its new chief financial officer. Myers, formerly executive vice president and CFO at LoveJoy Co., will begin his new position June 12th. He will report directly to the Synchia Chairman and chief executive, Michael Spooner. Myers, 52, replaces Cathy Fines, who is moving over to run Synchia(s fledgling on-line music sales operation. There had been talk of moving Fines out of the CFO position for weeks, as Synchia's earnings came in below target and the company's stock faltered. "Gary has a track record of helping companies to generate greater value, and his expertise in financial management, in addition to his significant experience in the consumer business, will boost our growth across the company," Spooner said in a written statement.

"Received: Monday, June 4th, at 8:32 p.m. From: [email protected] Re: Appointment Cancellation Mr. Walker, I apologize for having to cancel our appointment last Friday at the last minute. There was some urgent business at another job site, and I had to attend to it personally. I hope that we can reschedule for sometime next week. Also, in your last e-mail you asked for some different options with regard to materials and our turn-around time. The sample books I couriered to you last week are the standard wallpapers that we use - 1.75 meter-wide, printed. But we have also started using a new process with large, floor-to-ceiling rolls that produces a papered wall without seams. The papers are the highest grade, and most have silk highlights. As your project is a luxury apartment complex, these products may better suit your needs. This is a specialty process, requiring special equipment, and so there would be additional charges on top of our usual labor costs. Since you would be doing so many units in your building, perhaps we could offer you a discounted rate on the labor. I will discuss this possibility with our sales manager and let you know when we meet. With regard to our turn-around time, using standard-process papers we would be able to complete the 15 units in one week. The seamless wallpaper application process makes use of a large roller mechanism; so, potentially, we could complete the work in 3 days. Again, I am sorry to cancel our appointment. Please let me know at your earliest convenience when you would like to reschedule. Thank you. Sincerely, Peter Lasco Sales Rep, All Walls, Inc.

"INTERNATIONALTRAVEL EXPO - Shipping Instructions for US Exhibitors Fastex has been designated the official transportation coordinator of equipment and display materials for all exhibitors participating in the International Travel Expo. The following information includes shipping dates, consolidation points, and documentation requirementsfor the transportation into France of all your material for the exposition.The following air freight cut-off dates have been selected to allow as much time as possible to prepare your exhibition materials prior to shipment: Door-to-door delivery No later than June15th Drop off at consolidation point No later than June 21st Fastex is able to pick up your cargo from your facility and arrange delivery to one of our domestic consolidation points: Oakland, Denver, New York, Los Angeles, or Houston. Simply call us to schedule the pickup. If you choose, you may send your goods directly to the consolidation point, prepaid. Please notify us of your freight’s impending arrival at the consolidation point. Include the Carrier’s Bill of Landing/ Airway Bill information, the gross weight, total number of pieces sent, and copies of the commercial invoices for the goods sent. Whether we pick up your freight or it is delivered, we urge exhibitors to use strong, wooden cases that offer protection from the weather for the transportation of exhibition materials. In the event that your cases are secured with a lock or combination, please don’t forget to provide the key or combination number to us for customs examination.

"May 19 Customer Services Office WorldTravel Limited 25 Cramden Road London To Whom It May Concern: 1 spent most of the last two days calling your customer service lines in an effort to resolve this situation (see my customer reference number, A802234-202), but I have gotten nowhere. So, I’m writing in the hopes that this letter will get into the hands of a more effective person. I’m really hoping you can help me. On Monday, May 16th, I was in the airport checking my baggage for a flight to Amsterdam, and the young man who was helping me - James Strathcona was his name -tore the handle off my suitcase when he was lifting it onto the conveyor belt. I have since inquired as to how much it would cost to fix and was told it would be at least US$45.00.1have enclosed a photocopy of the quote from the repairman. On principle, I really feel these repairs ought to be paid by WorldTravel, as the damage was done while one of your people was handling my luggage. However, I am being given the run-around by your customer service staff whenever I call. One young man was even so bold as to suggest that the suitcase was probably worn out and ready to break anyway. I assure you that this is not true: I only recently bought the set, and the only reason it was broken was that it was handled with excessive force. In all other dealings I’ve had with your company, I have had very positive experiences and I have no wish to fly with another airline. I look forward to hearing from you soon, and I very much appreciate your help. Yours faithfully, Edith Smallwood

"E-Klavier Digital Piano - User’s Manual Thank you for purchasing an E-Klavier Digital Piano by SoundDesign! Please carefully read the user’s manual prior to operating your digital piano. Not only will it enhance your experience, it will also extend the life of your machine. Your E-Klavier Digital Piano is manufactured to the most exacting specifications using the best materials available. By following the instructions contained in this manual, it will provide you with a lifetime enjoyment. In addition to this manual, there is more information on the SoundDesign website. Important Warning The surface of your new E-Klavier Digital Piano by SoundDesign is coated with our patented high-gloss enamel to mimic the finish of the highest-quality grand pianos. It is susceptible to scratching. Should it require cleaning, you should wipe it with a lightly-dampened cloth. Under no circumstances should you, use detergents or abrasives to clean any part of the surface, as scratching or discoloration may result. Should you have any problems with your digital piano that are not covered by the material in this manual, first check the FAQ and troubleshooting sections of our website at www.sounddesign.com. If you still cannot find a solution to your problem, call our service representatives at the number on the back cover of the manual, or e-mail them at [email protected]. ________________________________ To: [email protected] From: [email protected] To Whom It May Concern: I recently purchased a T-201 E-Klavier, and have been very satisfied. It has so many useful functions! If anything, it has too many. {It took me a whole afternoon to figure out how to use it properly; but, then again, I’m not exactly skilled with electronic gadgets.) It really lives up to the promises in your literature. The sound is excellent. My son-in-law, who is a concert pianist, was impressed, so that says a lot. Anyway, the main reason I’m writing is that my little granddaughter spilled her grape juice all over the top of the keyboard. I mopped most of it up at the time, but some got under the lid and now it’s a sticky mess in there. I tried using a damp cloth as the user manual recommends, but it’s just not coming off. I looked through all of the material on the website, too, but I think this problem is rather unique. I’m worried about ruining the finish, so I’m asking if there are any soaps or detergents that I could safely use. Thanks a lot, Randy Wilson

"Small BusinessAssociation Conference -Thursday, August 18th Seminar - Itinerary 7:30 a.m. Registration Opens 8:00 a.m. - 8:20 a.m. Opening Ceremony 8:20 a.m. - 10:20 a.m. Session I “Seven Irrefutable Rules of Small Business Growth,” Part I, with Michael Bornstein 10:30 a.m. - 11:50 a.m. Session II 1 . “Creating a Winning Culture of Innovation” with Bill Ripley 2. “21st Century E-marketing,” with Richard Grant Noon: Luncheon 1:00 p.m. - 6:00 p.m. Workshops held in Marchand Hall 6:00 p.m. - 7:00 p.m. Break 7:00 p.m. - 10:00 p.m. Awards Dinner & Reception To: [email protected] From: [email protected] Date: Wednesday, August 17th Re: IMPORTANT SCHEDULE CHANGES Mike just called from the airport in Toronto, and it lookslike he’s going to be arriving late. There was some mix-up with his flight, I guess. Apparently, he told his secretary that he was expecting to be leaving tonight, but for some strange reason she booked the flight for tomorrow morning. That meansthat he won’t be able to be here for his presentation. Anyway, he sounded really worried about it, and I didn’t really know what else to do, so I said we’d rearrange the schedule. He won’t be here until it o’clock at the earliest, so I’ll have to put you and Richard first in Session 1. 1 know you were only scheduled to speak for about 30 minutes, but I’d really appreciate it if you could stretch your presentation out a bit- maybe have a question-and-answer session or something. You need to fill about an hour. I know it’slast minute, but these things happen.Whenever he gets in, we can start his session, and it won’t be too bad. I figure, at worst, we’ll be running about half an hour late. Oh, and could you please let eveiyone know about the changes when you give your presentation tomorrow morning? Thanks a lot for understanding. See you tomorrow, James Ransom

"Hours of Work All employees are expected to be present and on time for every working day. When circumstances prevent you from reporting to work, or when you know in advance that you will be late, you are expected to notify your manager prior to your normal start time. If you are absent from work for three consecutive working days for reasons of illness, a doctor's statement regarding the nature of your illness and verifying consultation time and date may be required. Failure to provide doctor's verification of illness upon request may result in the time off being classified as an unexcused absence and your pay may be adjusted. If you are absent from work without notification, it may be assumed that you are not returning, and we reserve the right to immediately terminate your employment and include a note in your record stating ""voluntarily quit without notice."" __________________________ March 11th, 2005 Dear Mr. Witherspoon, I'm writing to you in the hopes that you will understand my situation. I trust that by now you will have heard about my situation from my manager. I hope that I can at least be given the chance to explain my side of the story. As for my manager, she is only doing her job, but I do think she has been totally unreasonable in following company policy to the letter and not giving the least bit of consideration to normal human error. I was very ill from February 20th to 24th, and I took those days off work to recover. I did not go to the doctor as it was just a case of food poisoning, and all I really needed was bed rest. I did, however, call each day to tell my manager. When I returned to work, she asked me for a doctor’s note, and I told her I couldn’t produce one. That was the last I heard about it until payday when I noticed that my pay was short. I asked my manager about it, and she told me that I wasn’t being paid for the days I was home sick from work. That’s when she told me about the policy. And when I complained, she insisted I bring it up with you. Needless to say, I’m very upset that this money was withheld from my pay. It was my understanding that I was allowed to take paid sick days from work, and I’m sorry to say that I had no idea about this policy about having to hand in a doctor’s note. I really need that money as I have a very tight budget this month. It was a mistake, and, had I known, I certainly would have gone to the doctor about my condition. I hope you can understand mysituation. Yours sincerely, Brenda Wilson

"INTERDEPARTMENTAL JOB POSTING Title: HUMAN RESOURCE MANAGER Department: Human Resources Reports to: Human Resources Director The Human Resources department is moving from its former location at our Wilmington location to our new facility in Arkansas. This will enable us to expand, necessitating the hiring of additional staff. In order to oversee the training of these new staff and the successful transition to our new location, we are seeking a highly organized, energetic individual to lead part of the expanded Human Resources team. We feel it is important to hire someone with connections and experience in the company, so we are initially only accepting applications from current staff, regardless of department. Minimum Qualifications: Education and Training: A master’s degree in information management or business administration. Work Experience: * Ten years of experience in the field (at least two years with our company) •Proven track-record of management and budgetary responsibilities * Effective supervision of staff Skills and Abilities: * Proven record of accomplishment of outstanding management and supervisory skills, including the ability to train, direct, and motivate staff Salary: Commensurate with experience Application Deadline: Open until filled _____________________________________ To: g.blake@warner_hr.com From: [email protected] Re: HR Manager Position Attachments: Christina_Appleby_resume2007.doc Dear Mr. Blake, I’m not sure if you remember me. We met at the company Christmas party last year. My name is Christina Appleby, and I work in the information systems department. My manager, Chris Knowles, recently informed me of a position that is opening in the Human Resources department for an HR manager and suggested that I apply for it. I have attached my resume for you to look at, and I think you will find that my background is what you are looking for. As you will see, I’ve been working in this industry for more than twelve years, the past five of which I’ve been with this company. I hold an MBA from Sloan MIT. The team that I’ve been in charge of has consistently produced results on schedule, and I feel this demonstrates my ability to manage and motivate others. I understand that the position would involve relocating, but this would be fine. My husband is actually considering a job in the same area as it so happens. I’d be very pleased to meet with you to discuss my suitability for this position. Thank you for your consideration.