Đề thi toeic P7 - Test 18 - Mã đề BĐ27

To: [email protected] From: [email protected] Subject: Confirmation-Thank you! Dear Mr. Wills, ’“ÿThank you very much for your invaluable contribution to this year’s Environmental Issues Conference. Your discussion was hugely popular with our attendees. It was a highlight of our event. 1S4- In our follow-up newsletter, we will devote a full-page to your topic further to outline the points of interest for our membership. Numerous requests have been received for more information. It would be a great honor to have you participate in another session at next year’s conference if you can make it. We will forward details about the location, dates, and theme well ahead of time so that you can schedule it in your calendar. Thank you again for your tremendous help in making this year's conference a huge success! Yours sincerely, Margaret Maven Chair, National Environmental Group

Barry, Here’s a quick status re sort on the current affairs in the office while you’ve been gone. I als 3 sent you an email in addition to this fax but wasn’t sure how much access jto email you would have. The major news is the resignation of George Stewart who left to start his own company. If you recall, that had been his caree dream for a long time. Our immediate reaction treplacement hire. As you know, we have been struggling with the possibility of staff layoffs for the last month in order to cut costs. isa- By reallocating some of the job responsibilities to the remaining employees, we may be able to save their jobs an d fill the void. We also had a surprise visit fr 3m a few new senior management members from the head office.I gave hem a tour of our office and took them out for a nice dinner. They didn1, make any company announcements while they were here (stating they ust wanted to see this division). I have a strange feeling that the futi re may presentsome drastic changes for our company. I’ll keep this short, bul I wanted to keep you abreast of what’s going on. Enjoy the rest of yi iur trip, and say hello to Mary and the kids! Kent

Many people in today’s business world are required to be wired and digitally equipped at all times, including cell phones, PDAs (personal digital assistants), and digital cameras, on a daily basis. A simplified system consisting of fewer of these stand-alone products would strongly benefit many people in all industries. The solution may present itself as digital convergence, 150 which refers to the combination of two or more products simplified into a single product. Many of today’s cell phones also allow the user to take pictures, surf the net, and send/receive text messages. There are increasingly newer PDAs combined with cell phones, with highly functional computing capabilities that work seamlessly like desktop computers. It is highly probable that one day soon there will be an “omnipotent’ product that can do all these things. Presently, there are some products that can perform a large number of these functions, but are accessible to those who can afford to pay a high price. 160 However, sometime in the near future, a super PDA that can serve all our required functions and is available at a price that is affordable for the average person may be a reality.

How to Evacuate the Building During an Emergency 161 It is important to note the I each floor. After doing so, in case of an emergency response systems and pers emergency procedures. fires, special instruction ;requiring your individual efforts will be necessary. Monthly emergi incy drills will help prepare us in case of such an emergency. In case of an emergency: •Locate the nearest exit.16 •Please refrain from usinc the elevators.162|B) Use the stairs. •In case of fire, bend down close to the floor to avoid rising smoke as you make your way to thfe stairs.162*0’ •Take extra care in ensurin | your safety. •Do not take any persona belongings.16210’ Your personal safety is your main priority. Thank you for your cooper: tion in working together to assure everyone’s Management

One Child's Tomorrow John Manor 202 Main Street Toronto, ON M3B 1B5 October, 2010 Jagar Industries Mr. Mark Allen 165 President 1296 Pleasant Rd, Suite 900 Toronto,ON M2M2P3 Dear Mr. Allen ,M Thank you very much for your extremely generous fund-raising efforts for the “One Child’s Tomorrow" fund. The combined efforts of companies such as yours have helped to raise over $250,000 in the last nine months. We are proud to be able to direct more than 90% of the money raised to directly feeding hungry children a hearty breakfast and running programs in our participating schools. By keeping our operating costs at a minimum and with the support of our amazing volunteers, we will continue to expand the program to help underprivileged children. '“•To date, we have supported 300 schools and more than 3,000 children on a daily basis for 8 years. Some of our recipients have graduated from high school and are well on their way to fulfilling their dreams of becoming teachers or doctors. These children have a real chance at achieving their hopes and dreams with the help that you and your company have provided. some of our stories will undoubtedly explain the huge difference that your contribution of $5,000 has made. Again, ,67from all of us at One Child's Tomorrow and our participating partners, we thank you for your continued support and beliefl All the best, Jennifer Ward, Director

OUR MANDATE Fritz Production Services is committed to the successful execution of all your advertising print projects, including photography, pre-press, printing and project management requirements. •To fully integrate with your existing staff and partners to deliver flawless execution on all your projects in a seamless manner •To assure the highest quality of service in the most efficient manner •To invest in our people and our talent offering to increase the profitability of your business •We support our staff's individual and personal goals equally with their career plans to assure work/life balance and emotional happiness. lra-We are committed to supporting the environment and utilize only •recycled products for printing and organic solvents for our needs. We support a company-wide profit-sharing plan and have a rewarding policy of extra vacation time on a regular basis! We know that our people make the company the success that we enjoy, and we will continue to show our appreciation for their hard work! Key Goals Our Core Values

Session: How to Manage Your Stress The Center for Mental Welln< ss is offering their renowned session on “How to Deal with Difficult People in theWorkplace.” 17STn the current environment that we work ir , many face undue stress over difficult relationships with co-worker i, negatively affecting their productivity, performance in general, ar d other work relationships, and even causing interference into ther personal lives. This session will focus on thi i following: * How to work effectively witf difficult people and situations 173(A) * Conflict prevention and resiilution173-,c) * Positivity to achieve balanc s173|D| A summary guidebook, w hich can be used as a daily tool, will be distributed at the end of the s ession. A full list of valuable resources will also be available. There will be two sessions onl} with limited attendance— Monday, May 4 & Tuesday, May 5. Please regi iter for your session as soon as possible at the front desk to reserve your s sat early.

2010#4J325B April 25, 2010 Scenic Arts Mr. Wayne Thomas 12 Yorkshire Rd England Dear Mr. Thomas, I am the president and founder of True Reproductions, a company specializing in the reproduction of fine art prints. We reproduce a wide range of diverse art but have been concentrating of late on incredible abstract art. One of our photography experts, who is a huge fan of your work,recently introduced me to your “Seven” collection recently published inA Magazine. She was absolutely entranced by the series, and I was in agreement. We would love to showcase some of your work in our upcoming publication, which is due to be produced later this year. We are compiling a thematic series of approximately 6-8 artists and would like to include you as well. This book will be a collector’s item we hope! Please let me know if you’re interested in this idea. You would have a full section devoted to your work. We would be delighted to speak with you about all the specific details at your earliest convenience. m- Will be in touch at the end of next week to follow-up. Yours sincerely, Amanda Young President. True Reoroductions

Amiizing Zoo Tour Welcome to our Amazing Zoo Tourl In the next three hours, you will see the highlights that make this z< 10 the most amazing zoo in all the country. We will be seeing a lot of animals and covering a lot of ground, so let’s get started with a short list of reminders: - Please enter and exit the bu|s in an orderly fashion.179 (A) r - Please stay with your tour duide at all times so that no one gets left behind.179 - Do not feed any animals, < is their regular feeding cycles will be interrupted.17910’ - Please refrain from touching he animals through the fence and making any undue noise. - When riding on the bus, pleas s keep the windows closed and your hands inside the bus. For parents of young children: Dlease ensure that they are supervised at all times. Some animals may a jpear friendly and cuddly to your child but should be approached with cau' ion. By following our rules, you and the rest of the group will enjoy a safe and happy tour! 19°- Please note th at those who choose not to follow the above rules may be asked to Ipave.

Tony Warner Warner Associates Inc. 175 Ninth Avenue New York 10075 Dear Mr. Warner, At the beginning of this month, I signed a contract with your company for an office renovation project. Soon after the crew started work, there were many signs that warned me of bad things to come. Irealize now that I should have taken those signs seriously and put a stop to the project to minimize the damage that it has since caused. In summary, the entire project has been a huge catastrophe. Firstly, the crew showed little professionalism by being late in meeting their starting times on a daily basis and took long breaks during crucial stages, which caused extra work for everyone else. As well, certain areas requiring supervision were left unattended for long periods of time, and considerable garbage was left in areas that were not designated for waste removal. These issues have caused much stress to our employees and reduced the productivity of our office over these weeks. 1“Our staff has expressed their discomfort, their feelings of being unsafe and have wasted precious time cleaning up after your company's crew instead of doing their regular work. Mr. Warner,Ihave left many messages about this on your voice-mail but have not heard back.I am astonished and extremely disappointed at the performance and quality of the work being done and the lack of responsiveness from your company to my calls. 1,1 This letter serves to confirm the immediate end to your company’s contract with us. Your crew will no longer be allowed on our premises, and please do not expect payment for any work completed to date! David Martin Panorama Systems, General Manager [email protected] ------------------------------------------------- To: [email protected] From: [email protected] Subject: Sen/ice termination Dear Mr. Martin, My sincerest apologies for the service issues your company has endured. Ihave been out of the office on a family emergency and have been unable to retrieve my messages in the few days. I have just returned and have listened to your messages and read your letter. There is no excuse for the lack of professionalism and poor performance shown by the crew from our organization. The assigned crew was a new team subcontracted from a source that Ithought was very reliable. Normally, our senior supervisor would have worked alongside the crew on this project but, due to extenuating circumstances, could not. ,M-I am shocked and severely sorry for the troubles this has caused, and to the reputation of my company. Please accept my deepest apologies and our offer to complete the work properly immediately — with payment for hard costs only. (Our labor and other fees will be waived entirely.) You have my personal commitment that the project will be completed at the highest quality with my direct supervision. ’*'•I will give you a call in the morning hopefully to be able to discuss this proposal with you and to convince you to allow us to finish this project. Best Regards, Tony Warner Warner Associates Inc.

we are working to improve the overall working dynamics within our company, in particular employees’ attitudes towards the relationships with senior management, a primary factor influencing the core human relations in the workplace. Please read below, and circle one answer only. 1. Please describe your working relationship style with your direct senior manager. A) Casual B) Very casual C) Formal 2. How often do you meet with your senior manager to discuss your progress and projects in general?187- A) Once a week B) Once a month C) Once a year D) Never 3. How do you address your senior manager in correspondence? A) By first name C) By full title 4. How would you prefer that your senior manager view you?188- A) As an employee C) As a friend 5. How satisfied are you with your relationship with your senior manager? A) Very satisfied C) Somewhat satisfied Results 1. A) Casual 53% C) Formal 26% 2. A) Once a week 48% C) Once a year 19% 3. A) By first name 45% C) By full title 10% 4. A) As an employee 23% C) As a friend 25% 5. A) Very satisfied 63% C) Somewhat satisfied 7% D) Very formal B) By last name D) Flexible — depends on topic B) As a colleague D) As a trainee B) Satisfied D) Not satisfied B) Very casual 7% D) Very formal 14% B) Once a month 25% D) Never 8% Bj By last name 30% D) Flexible — depends on topic B) As a colleague 47%188- D) As a trainee 5% B) Satisfied 28% D) Not satisfied 2% --------------------------------------------- Analysis After reviewing the study results, we conclude that a large number of staff relationships with their senior mangers are increasingly casual, which corresponds to the nationwide trends of effective workforce relationships. Interaction and communication with management is therefore more frequent and natural. Correspondence and other written communication are also more friendly and casual, with almost half of respondents feeling comfortable using a first name basis only. Employees want and enjoy a co-working relationship view with their senior managers, preferring to be viewed as a colleague. With a staggering 63% “very satisfied” with their relationships and another 28% “satisfied”, 188 the present relations in our company’s staff with management seem to indicate a surprisingly content team of people. Of course, we will recommend making effort to increasing the overall satisfaction in all relationships for everyone.

Monday, November 11 8:00 "Breakfast meeting with new candidate for hire 9:00 10:00 Project Status meeting 11:00 12:00 Lunch meeting w/ president to review budget forecast 1:00 2:00 Client presentation - Key Study Summary Sarah, I Remember that I won't be in the office tomorrow on Friday and will be in late on Monday after my breakfast meeting. I have a busy start to the week and really need your help to make things happen. Please have all team members update their reports for our status meeting at 10:00, and double-check to confirm that my lunch is booked with the president. I've left you draft notes for my presentation at 2:00. 1 will need them in proper format (and 10 copies) for my meeting. There are certain sections that I need you to gather more information on. Contact Nick Jackson with the plant tour details so that he can meet me there. Let him know that we need to make a decision by the end of the week. I There's a package that's supposed to be here by Monday morning for my director's call. If the package i doesn't arrive, please use this tracking number (34250-AF) to find the location, as it's important that I have it for my call. I Finally, please let everyone know that the staff meeting is mandatory attendance for all. I Thanks for your help. Have a great weekend!