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"The exclusive Montgomery Cafe, located on the first floor of the Gold Star Hotel, is the highest rated cafe in Deville City. The cafe offers only the finest coffee, which is imported once a month from Italy. You can choose from thirty different flavors of coffee, including French Vanilla, Mocha, Raspberry, and Hazelnut. At Montgomery Cafe, we believe that making coffee is an art. All of our new staff members are required to attend an intensive program where they learn how to prepare gourmet coffee. In addition to coffee, the Montgomery Cafe offers the following services: ■ A daily selection of gourmet baked goods ■ Free Internet access (must spend a minimum of $5.00 at the cafe) ■ Fresh ground coffee to take home • A range of coffee machines and accessories ■ Coffee-making classes (applications available at the register)

"July 15, 2007 Jason Holden 26 Humbolt Lane LA Properties Los Angeles, CA 035846 Dear Mr. Holden, The investment committee of TA Investors has reviewed your company’s proposal and agreed with your statement that L.A.’s 122nd Avenue has become more popular among touristssince the Flash Mall was built on the street last year. The committee also agrees that the street needs a first-class hotel to service the wealthy tourists who shop at the mall. Therefore, the committee decided to accept your business proposal to open a new hotel on 122nd Avenue by January 2008, and is prepared to invest a total of 1.5 million dollars in the project. Please call me as soon as possible, so that we can schedule a meeting with the committee to discuss the details of thisinvestment deal. Sincerely, Brian Wilson TA Investors

"Volunteers Wanted! CBG Steel is sponsoring the third annual Race for the Children, a ten kilometer run that raises money for Mercy Children's Hospital, located near the company’s main building. The race will be held on Saturday, November 23, at 3:00 p.m. at the Headman Pavilion. The Planning Committee is looking for volunteers {who are NOT running in the race) to work at the drinking stations. The job is very easy, and only requires two to three hours of your time. You should arrive around l:00 p.m. to set up the drinking station for the race, which involves organizing cups, water, juice, and snacks for the runners. Then, you will be responsible for handing out beverages and snacks to racers as they run by. After the race finishes, there will be an awards ceremony and a brief speech by CBG president, Walter Headman, followed by a small celebratory dinner for everyone. All volunteers will receive a free meal pass. For anyone interested in volunteering, there will be a brief meeting on Thursday, November 15, at 1 2:00 p.m. The meeting will be held in Room #203. Lunch will be provided.

Ready Air Introduces New In-flight Services Ready Air has expanded its in-flight services for their new fleet of planes, which will start flying in February 2008, a spokesman for the company said. Ready Air is the only airline in the world to offer strictly economy class planes. The planes offer first class service for economy class passengers, the spokesman said. Each seat is equipped with its own TV screen, and passengers can choose from 30 different movies in 20 different languages. At any time during the flight, passengers can enjoy real espresso coffee from Magic Beans Inc., Seattle's most famous brand of coffee. On international flights, every passenger will receive a complimentary travel kit, which includes toothbrush and toothpaste, shampoo, mouthwash, comb, socks, and sleeping mask. Passengers who have a Ready Air Frequent Flier card will also have unlimited access to Ready Air’s in-flight library, which includes an extensive selection of books, newspapers, and magazines. The CEO of Ready Air, Scott Plow, said the fleet’s new services“will change the way people in economy class fly.”

Apartments for Rent Come and live in the city’s newest apartment complex, Dayville Suites. Located just two blocks from the financial district, these apartments are perfect for businessmen and young professionals. The building is twenty-five stories high and has 200 apartments. Anyone who lives in the apartments has unrestricted access to the rooftop pool and the fitness center on the first floor. There is also a restaurant on the first floor, and a supermarket in the basement that is open seven days a week. Three different apartment styles are available, The monthly rent for each style is as follows: 1 Bedroom $1,000 2 Bedrooms$2,000 3 Bedrooms$3,000 NOTE: All apartments have air conditioning and floor heating. Anyone who provides the first six months' rent up front will receive a ten percent discount.

LocalCompany Builds Gym Ask any health professional and they will tell you that the key to good physical and mental health is to eat a balanced diet, get plenty of rest, and exercise regularly. Alarmingly, a recent study conducted by the Institute of Balanced Living(IBL) revealed that the average person consumes some form of fast food at least twice a week, sleeps less than 6 hours a night, and exercises less than once a week. IBL said this is quite a dangerous situation for the nation’s health. In order to teach its employees to adopt healthy lifestyle habits, the popular software company, MegaWare, has built a gym in its office building, and is hoping all employees will use the facilities at least three times a week. To encourage the employees to take advantage of the gym, the company is offering a $200 monthly bonus to every employee that uses the gym more than three times a week. a. The company even developed a special program to keep track of the number a of times each employee uses the gym. Last month every staff member was issued a special ID card, which the employees must use to enter and exit the gym. Each time the card is used, the session is recorded in the main database. The company also hopes to open an organic cafeteria in June 2008.

Attention all Club Members The Highland Country Club regretfully informs all members that our pool will be dosed from July 15 to August 25. While fixing a broken pipe, maintenance workers found a major problem with the filtration system. Unfortunately, this problem is quite complex and requires the work of a plumbing specialist. Because its plumbers are unexpectedly busy at the moment, QuickFix Plumbers, the only company that offers the service we need, will not be able to help us for another two weeks. We are terribly sorry for the inconvenience, and are willing to refund the cost of one month's club membership to all individuals who paid for the 3- month Summer Membership. Because we already offer a twenty percent discount to all members who sign up for the 1-year membership, we will not be offering these individuals a refund.Anyone who has questions or comments about the change should contact Melvin Woods at 869-654-9874-

To: Kathryn Hale From: Stacy Mott Subject: Budget proposal Dear Ms. Hale, After reviewing last year's budget figures, I would like to propose a few changes to this year's budget plan. If these changes are accepted, I predict that the company will reduce its operation costs by approximately 40 percent. First, I noticed that the company allocated one fourth of its total budget to purchasing office supplies. Of the office supplies that we purchase each year, paper is by far the most expensive. I think that requiring all employees to print documents on both sides of the paper will significantly cut down on costs. Second, the company currently employs 200 people; however, only about 150 people are needed for the company to function property. Therefore, I propose the company reduces its workforce by 50 people before the start of the next fiscal year. I realize that this second proposal may seem drastic, but according to my estimates, if the company does not significantly cut costs by the end of December 2008, it will be forced to file for bankruptcy. Sincerely, Stacy Mott Financial Advisor

"June 15, 2007 Charles Masters 15 Billows Rd. Forestwood, CA Dear Mr. Masters, After conducting an extensive performance review of all the employees in the Advertising Department here at Dunn and Dunn Inc., we have decided to promote you to Corporate Accounts Manager. Since you started working for us five years ago, you have consistently demonstrated a strong work ethic and the ability to produce quality work. The executives feel strongly that your proposal to implement new advertising techniques helped the company to secure 20 new clients in 2004-2005. Additionally, in 2006 you voluntarily created an Office Policy Manual for new employees, which demonstrates your dedication to the company and desire to make the office environment as efficient and friendly as possible. Your responsibilities as Corporate Accounts Manager will include delegating work to subordinates, researching potential advertising campaigns, organizing meetings with clients, and determining the annual department budget. In return for your extra work, you will receive a 25 percent increase in your current salary, seven additional vacation days, and a $5,000 bonus. Sincerely, John Milestone Director of Advertising

"Al's Autos Super Saturday Sale Al's Autos, the number one used ear dealership in Florida, is having a mega-sale Saturday, August 25, 2007, from noon until 4 p.m. to celebrate our twenty years of operation. All two-door vehicles with pink stickers are 10 percent off the ticketed price. All trucks with blue stickers are 15 percent off the ticketed price. All vans are 20 percent off the ticketed price. Plus, if you pay in cash, we'll reduce the price by another $300. As always, all purchases come with a 2-year Al's Autos Guarantee, which covers the cost of labor and replacement of parts if your car experiences mechanical problems. So if you're in the market for a used car, then come on down to Al's Autos this Saturday.*Cars must be serviced by one of the following Al's Autos affiliates: Mike's Mufflers, Ace Mechanics, or Carl's Car Parts. __________________________ 17Washington Rd. Tampa, FL September 26, 2007 Allen Hanks Al’s Autos 56 Wheelbarrow Rd. Tampa, FL Dear Mr. Hanks, Last month I purchased a used Capri 1025 from you. At first, the car seemed like a great deal, especially with the $300 dollar discount I received. I bought the car because I have to travel a long distance to work each day, and with gas being so expensive these days I needed a car that was more fuel-efficient.You were right; the smaller car did save me about $30 in gas each week. Unfortunately, after about two weeks, the car started making a clanking noise if I went faster than 50 kilometers per hour.1took it to my mechanic, Smooth Rides, and had them evaluate the problem. They determined that the entire engine would need to be replaced, due to a crack down the middle of it. In total, the labor and engine parts will cost about $1,000. 1 assume that since I only purchased the car a month ago, I am well within the 2-year limit to the guarantee and Al’s Autos will cover the cost of the repairs. Please contact me at 852-321-6547if you have any questions. Sincerely, Floyd Baker

"NanoMac Inc. Finance Department Office # 402 26 Mountain Dr. Sharonville, SC Brooks Brothers Marketing 356 Brewster Rd. Applewood, TN Att’n: Paul O’Reilly INVOICE FOR; 1 desktop computer $590.75 1 laser jet printer $195-95 2 cartons glossy 8X11 inch copy paper $54-25 100 blue Shic pens $103.96 GST (Goods and Services Tax) $62.03 TOTAL PAYABLE: $1006.94 Customer Registration No. 878-96854-632 Invoice No. 856 Date of Invoice; July 15, 2007 To be paid within 30 days of invoice date. Should customers fail to pay within 30 days, a charge of $50 will be added to the account each month that payment is overdue. Note; NanoMac Inc. is trying to improve its customer service. Since your company has been a loyal customer of ours, we invite you to fill out an online survey to assess our customer service. Fill out the survey at www.nanomac.com and you can enter to win a $500 coupon. *If you have any questions about the invoice, please contact our department by e-mail or phone. _____________________________________ To: Michael Shoe From: Paul O'Reilly Subject: Surcharge Date: September 25, 2007 Hi Michael, I recently received an invoice for the products we purchased from your company in July. 1 noticed that we were charged an additional SI00 dollars because our payment was two months overdue. 1 would like to explain why we failed to make these payments, and hope that you will reverse the charges immediately. At the end of July, our department underwent restructuring and Brian Davies, our Finance Manager, was asked to leave. Unfortunately, in the process of changing managers a few files were misplaced, including the one containing all of our office supplies invoices. I hope you will accept my request so that we continue doing business with your company in the future. Sincerely, Paul O'Reilly

"To: Fran Morris From: Jerry Sprigs Subject: Delivery Request Dear Ms. Morris, I am writing to inform you that the McGuiness Women's Foundation Luncheon, which was scheduled to take place this Saturday at 3 p.m., has been postponed to Sunday at 2 p.m.t due to predictions of showers. Therefore, I would like to change the delivery time for the flower arrangements we ordered. Would you be able to deliver the flowers either Saturday morning, or between 2:00 p.m. and 4:00 p.m. Saturday afternoon? Also, if you choose to deliver the flowers on Saturday afternoon, please do not take the flowers to the Club House; we will be hosting a charity lunch for the Rotary Club at that time, and the area will be full of people. Instead, could you please bring the flowers to the Maintenance building next to the botanical gardens? If you can bring the flowers in the morning, just take them directly to the Club House as we originally discussed. Please e-mail me immediately to confirm these changes. Regards, Jerry Sprigs Manager, Irving Country Club To: Jerry Sprigs From: Fran Morris Subject: RE: Delivery Request Dear Mr. Sprigs, I received your request to change the date and time we deliver your flowers. Unfortunately, we are completely booked in the afternoon on Saturday and will not be able to deliver the flowers at the time you requested. We would be happy to deliver the flowers between 10:00 a.m. and 12:00 p.m. on Saturday. Also, I should inform you that Friendly Flowers charges $25 for any changes that are made to orders on such short notice. I apologize for this inconvenience, but it helps us provide the most reliable service possible. I will be out of the office this afternoon, so please call me on my cell phone at 369-654-9876. Sincerely, Fran Morris Owner, Friendly Flowers

"12 Buffalo Lane Buffalo, New York April 18 Bill Hipster Epson Pharmaceuticals 157 Health Valley Dr. Chicago, 1L Dear Mr. Hipster, My name is Dr. Ivan Rigby, and I am a professor of Molecular Biology at Illinois State University (ISU). I am writing on behalf of Melvin Tobin, who I believe would make an excellent candidate for the Research Aide position your company is offering this summer. Melvin is a junior at ISU, and for the last three years he has consistently received the highest grades in his class. Last year, he submitted a research paper, “Mapping the Human Genome,"" which was published in The Scientist, one of the most prestigious science journals in the country. Recently, Melvin was awarded the Scientific Research Award for his outstanding work in the field of molecular research. Despite his busy academic schedule, Melvin manages to find time to volunteer at the local elementary school (teaching science of course!), and write for the campus newspaper, ISU News. He is friendly, compassionate, and hardworking, and he is destined for great things. I feel strongly that this young man would be a great addition to your company. Sincerely, Dr. Ivan Rigby _______________________ August 20 Dr. Ivan Rigby Department of Molecular Biology Dear Professor Rigby, I would like to express my gratitude for the recommendation letter you wrote to Epson Pharmaceuticals and I apologize for the lateness of this letter conveying my thanks. I have learned more in my brief role as an Assistant LaboratoryTechnician than I have in all three years at ISU. As you may have noticed, the company was unable to hire me for the position that you recommended because it had already been filled, but I have really enjoyed working as an assistant technician instead. I only have three more weeks before I return to ISU, but the company has already asked that I join their team after I graduate! They are offering me the position of LaboratoryTechnician and assigning me to work in the division that researches medication for patients recovering from heart surgery. In addition to an excellent salary, they are also offering me free housing on the Epson Campus, which is located just three miles from Lake Michigan. Despite recent allegations that the company is producing drugs that do not meet federal standards, I feel this is a great opportunity to work for the largest pharmaceutical company in the country. Thank you once again for helping me get this wonderful opportunity. I look forward to attending your classes next semester. Sincerely, Melvin Tobin