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FREE! Freedom Travel Free Bag Offer We are offering a new great incentive for those customers who sign up for a two-year subscription to Freedom Travel magazine: we are giving away a new FT travel bag. This bag has been designed specifically for the kind of people who read our magazine. Made of durable nylon, it can carry a whole range of items. This bag is ideal for weekend trips and even daily activities. The bag has zippers on the outside pockets and a shoulder strap that can adjust to fit anyone.

MEMO FOR GENERAL EMPLOYEES OF GRADE-A TECHNOLOGY LTD. Beginning July 1, our company will now provide a new shuttle bus from Bucheon to our Gangnam office because of the recent and numerous staff requests. This will not affect the current shuttle buses that are running between the office and the train and bus stations. However, the staff members who use this service will have to pay a small charge to help cover the expenses. The exact amount is still to be determined, and will be posted on June 1st. We still urge our staff to work together and carpool, but if they use our service they will need to make reservations first. We have posted a temporary schedule on the company website including location departure times.

Safety Regulations The entire staff must comply with and follow the regulations below while inside this laboratory. • While in the lab, staff must use and wear protective clothing (lab coats, gloves, masks and goggles) all the time, and should take them off only when they are leaving the lab. • When you are leaving the lab, it is important to remove all protective gear and put it in the bins marked "Protective Clothing." • All containers (beakers, test tubes, vials) should be clearly labeled while in use and before storage in cabinets, fridges or the cold room. • To prevent spillage, all vessels should be transported using carts with the proper racks or baskets. It is important to secure the lids before moving to prevent any leakage. • If you should spill something, the procedure for proper cleaning is posted on your bench. If the spill is too much for you to handle or you are unsure about how to clean it, call Mr. Lewis at extension 368. These rules are designed for your safety. If any worker fails to comply, a warning will be issued and excessive warnings will lead to termination.

The American Healthcare Association [AHA] and the Research Institute of Yale University announced today the Fifth Annual International Healthcare Conference from Wednesday, March 1 to Saturday, March 4. This meeting will be a great chance for medical researchers to get together and discuss the relevant issues in their fields. Yale University in New Haven, Connecticut will host this event. The conference will start with a full day of small workshops given by AHA representatives. Three days of presentations and panel discussions will follow the workshops. There will be representatives from all over the States including those from the Mayo Clinic and the Atlanta Medical Research Facility. Representatives from the Brookburger Health and Science Association will be leading the talks. David Schwhizter, the Dean of Medicine at the University of Carolina, will give the keynote speech on the opening day of the conference. If you would like to attend this year's conference or receive more information, please call Phil Handson at 456-555-2345.

Art in the Park Sale, a Financial Success Nature and art came together in Walnut Square Park where the Prodice Alliance just threw its tenth annual Art in the Park sale last Sunday. This sale included works such as paintings, photos and crafts all designed or created by the artists of the Prodice Alliance. Despite the torrential downpour earlier in the week, the weather on Sunday was sunny and warm, and greeted the hundreds of patrons and art lovers. Not only were the people enjoying the art, but they were enjoying the ice cream and other baked goods and treats sold by vendors. Among the favorite items at the sale were earrings, bracelets and necklaces made by Prodice artists. Just five years ago the Prodice Alliance was facing some difficult financial problems, but thanks to the directorship of Christina Harrison, its fiscal situation has turned around. The Art in the Park sale at Walnut Square Park was Harrison's idea to raise money. The Alliance also throws an Artist Gala, which will be held next week at the Grande Belle Hotel

Employee Newsletter - Spotlight This newsletter highlights Dowee and Cheetem's annual merit awards. These awards are given to the two most outstanding employees who have demonstrated their creativity and work ethic. This year the winners are Eric Forman, a design technician, and Donna Pinciotti, a sales representative. Eric Forman has worked with us for 12 years, and brought with him a decade of experience in the design field. During his time with us he has played a significant role in the design team and as an employee of this company. His additions to the creation and implementation of new products and the further development of current products were exceptional. Ms. Pinciotti also provided some inspirational work for the past decade. It hasn't taken Donna long to make a lasting impression on her peers. Although she does not have a lot of previous experience in sales she has succeeded in creating new and innovative methods of obtaining new customers and keeping current ones happy. She has excelled and broken almost every record that the company had in sales. She has also won almost every incentive award offered. Next year, if you have someone in your division who you feel is worthy of this award, please notify your manager, and they will be considered for this award. Again, we would like to congratulate Mr. Forman and Ms. Pinciotti on their success and excellent service to our company.

Madhan Travel Agency 344 Gerrard St. Little Rock, AR 77655 Lori Weinberger 9986 Horn Row Drive Maui, HI 22454 April 14 Dear Ms. Weinberger: Your request for the following information pamphlets has been received: - Where are the Hot Spots in Beijing? - Vegas for Beginners - Maps of Venice Your order confirmation number is 99876. As always, all maps and city guides are specially priced for our travel customers. You should receive your publications in three to five business days. We have processed your order, and as advertised, we provide a discount for our loyal travel customers. We have sent out your order and the confirmation number is 0001000. You can use this number to check the shipping status on-line at www.mercurytrips.com. We hope you keep in mind that not only do we give discounts on literature, but we also have rebates on airplane tickets, hotel rooms and car rentals. So when you plan your next trip, contact one of our helpful agents at 098-998-8876. We are also proud to announce the start of our Hotel Finder Program, available online, to help you quickly find and reserve the accommodations of your choice. In addition, we are very excited to announce the re-opening of our user-friendly website. It will help you to find ticket prices and availability quickly. Check it daily for specials and last-minute deals. We appreciate your time and hope you enjoy your reading material. Thank you for the opportunity to serve you. Peter Stable

Since before the industrial revolution, man has dreamed of machines doing mundane chores for him. These days, this work costs a lot of money and manpower, so there are many companies that would like to tap into this market and create robots for use in the home. Robot designer, Dr. Derrick Lasard of XB2 Technology, tells us that we have the ability to produce robots that can do chores in the home, but because they are so much more sophisticated than the typical house ware, they present more problems. A toaster, for example, can only do one thing, and if it breaks there are only a few things that can go wrong. But with a more complex robot, there are a much greater number of ways that it can break, and this makes them unreliable and costly to repair. The unpredictable nature of robots was shown recently during last week's conference of the Robotic Engineering Association of America, which invites companies to display their new and up-and-coming technology. At this conference there were many innovatively designed robots with new and novel abilities, but it is still obvious that these complexity issues are still present. For example, a new robot named the Visitron Q3, built by Solmo Tech, was fitted with a visual diagnostic system. This robot was drawing some of the conference patrons. Some of the pictures were very nice, but alternatively others resembled a black and white ball of yarn. These problems have not discouraged compar1ies from continuing to design and construct robots for use in the home. During the conference one of the robots nicknamed "Betty" made by HK4 Design Technology was seen doing the dishes. One conference attendee Henry Aaron said 'Wow! She didn't break even one dish! Impressive!"

Fertilizer Company Goes from Dirty to Green Down and Dirty Manure company has recently built a new processing plant with a rather unconventional design. This plant was built with environmentally-friendly values, using green construction methods. Manager Bill Paxton says this plant was built to handle an excess of cow manure from the cattle ranching state of Texas. This plant combines both recycled, reused and non-toxic construction materials and methods. Parts used include the slates in the floor and the office doors, which were reclaimed from a local barn. Plus, the walls were insulated with rammed earth, and on the roof are solar panels designed for heating the 3,000-square meter building. "Some people chuckled when we told the press that we would build our new plant using green technology," Paxton stated, "but it cost 15% less to build the factory compared to traditional methods and. materials, and to add to that the thick insulated earth walls and solar panels have already saved us a ton on our energy bills."

PASSAGE 1: INVENTIONS INTERNATIONAL October 1 Dale Evans 337 Wimbleton Rd. Andover, Chelsea SP 98 2L England Dear Mr. Evans: We are excited to tell you that we are offering you the job as the Director of International Marketing. We would like you to start on Monday, October 23. As per our last meeting, your supervisor will be the Vice President of Operations, Samantha Jones. We would also like you to attend the executive meetings as a member of the Executive Management Group. We have enclosed a contract that states your offered annual salary, your conditions of employment, and a brief description of your job. We are eagerly awaiting your arrival and look forward to working together. Sincerely, Jamie Larue Senior Vice President Inventions International ********************************************************** PASSAGE 2: October 7 Ms. Jamie Larue 190 Curtis Lane Melbourne, NSW 9987 Australia Dear Ms. Larue: I gladly accept the position and the terms of employment for the Director of International Marketing. I had a great first meeting with Samantha Jones and look forward to working and learning together under her influence. I have carefully looked over the contract and the job description, and fully accept the conditions offered. But, I am a little concerned about the start date. As you know, I am currently living in England, and I have slightly underestimated the amount of time I need to organize the move and get my affairs in order. So, is it possible for me to start on the 30th of October? Please let me know if this is feasible. I hope that this is not a giant inconvenience for you. Also, I have arranged an apartment in Melbourne, but I need someone to pick up the keys this week. Could you find someone to do this for me? Sincerely, Dale Evans

Passage 1: Wacky and Wild Poster Printing Our mission is to produce the best posters with the highest quality at the lowest cost, all to suit your needs. We cater to large organizations and have produced posters for such events as rock concerts, school festivals, restaurants, giant department stores and so much more. We want to make your poster. If you are interested in preordering your poster, visit our website at www.WWPP.com and take a look at our wide range of samples and prices. Maybe you will find an idea or two in our printed section. Listed below are our general prices for color posters. We do allow single printings, but if you buy in bulk we provide major discounts. See our website for details. Not sure what you want? No problem! We have a team of highly-trained and experienced staff waiting with great ideas for you. Just bring or e-mail the details of your event and we will put together a few demo designs for you to choose from. This month we are having a sale on our outdoor vinyl posters where if you buy five, you get one free. These posters are ideal for those late summer concerts and festivals. So, if the late summer rain hits, your poster will still be there the next day. Come in to any one of our five convenient locations today!! If you have any questions, call Jim Davidson at 880-7765. *********** Passage 2: To: Jim Davidson From: Ichiro Kazanaki Date: July 6 Subject: New Design Needed Attach: logo.jpg, Jimmy.jpg, Rockdog.jpg, Drums.jpg Dear Design Team: We are hosting a rock concert at our school for frosh week in September and we have no idea what kind of posters we will need. I go to Hamilton University and I am in charge of promotions for the Frosh Week Committee. Our campus is quite large and the venue is also very spacious. We would like you to make a few types of posters for us. We would like about 200 copies of one type of poster (A4) for the inside of the concert venue. On this poster we would like the date (September 7), time (9:00 p.m.) and location (Timber Concert Hall), and also a picture of the opening act, the band Jimmy, and the main act, called Rockdog. I have attached pictures of both. If you need more pictures there is a website available for both groups, www.jimmyskids.com for Jimmy, and www.rockadoo.com for Rockdog. We would also like six very large (AO) outdoor vinyl posters made with the same information, but we would like to have the school crest on it too which is attached as logo.jpg. We are eagerly awaiting your designs, and look forward to seeing the final product. I live in the dorms so please send them to school. Thanks in advance. Ichiro Kazanaki

Passage 1: Ms. Parker, We would like to thank you for choosing us to book your tour of South Korea. The temporary schedule is listed below and includes the hotel reservation. We regret to inform you that because you only signed up 7 passengers, we cannot provide you a group discount rate. Our policy is that a group requires a minimum of 10 people in order to qualify for the 15% discount on airfare. Your payment options are credit card, money order or direct online transfer. Harold Klum ************ Passage 2: Mr. Klum, Thank you for the speedy reply. We are really looking forward to our tour. We would like to leave on January 15th. We would also like to get a more detailed itinerary for our time in Seoul. As for the tour, we have two more people who signed up for the trip, and despite our best efforts we can't seem to find one more person. But we feel that with nine people we should qualify for the discount, or a discount of some kind. I realize you have a company policy, but we thought you could bend it just this time. We hope to have a long relationship with you in the future. Thanks again, Ellie Parker

Passage 1: Hotel Employment Opportunities: Skywalker Corporation We are searching for motivated, energetic people to begin managing our newly-opened facilities. The Skywalker Corporation has become a world leader in the hotel and hospitality field by its rapid growth and expansion. We are currently working hard on the creation of hotels in Toronto, Lima, and Budapest. The prospective managers will be in charge of the hiring and firing of new employees, the procurement of the furniture and any extra equipment, while taking care of the daily operations. It is important that these new employees create a comfortable and pleasant environment for the workers and the guests. Potential employees must have at least seven years of managing experience in the hospitality industry. We prefer that our applicants have a business or hotel management degree, but it is not a necessity if the applicant has significant time working with finances. The ability to speak English and one more language is a significant advantage as most of our hotels are located in non-English speaking countries. This means that you might be relocated to a facility in which your language would be best utilized. Skywalker Corporation will cover any relocation costs, which is one of the many great benefits we offer along with our more than competitive salaries and health coverage. Please send your resume and a cover letter to Robert Madden at [email protected] ************ Passage 2: May 15 Dear Mr. Madden: I just saw your ad and I am interested in the position of Hotel Manager which was advertised in the June issue of Hotel and Times. I have attached a resume, which includes my references, and a cover letter. I am currently the manager of the Waikiki Boutique Hotel where I have been working for the last nine years. In addition, I have gained a large amount of experience working in the international hotel scene. I have worked as a desk clerk in Paris and as an interim hotel manager in Seoul. I would be very happy to discuss my experience with you face to face. I can travel to your office or we can have a conference call. I look forward to your reply. Sincerely, Anthony Honda

of an emergency, if oxygen levels in the cabin become too low, an oxygen mask will be automatically released from the area above your head. Pull the mask gently towards you to begin the flow of oxygen. The bag will not fully inflate. Always put on your own mask before attempting to help others.

Resident 24 Ravencroft Lane Portland, OR 34227 Dear Sir or Madam, We are contacting you to inform you that due to work on the electricity grid, your area will be without electricity for approximately 4 hours in the morning of September 12th. We hope that you understand this maintenance is necessary and we suggest that you read the insert on how to survive a power cut in order to minimize your inconvenience. Sincerely, William Tyler Municipal Electricity SURVIVING A POWER CUT How you should prepare: Have a battery-powered radio turned into a news station to receive updates. Keep a supply of candles, but don’t leave candles or heaters unattended. Place them where you won’t knock them over. A flash-light may be a safer alternative and keep the batteries renewed. If power is interrupted: Switch off and unplug sensitive electronic appliances such as personal computers, video players, satellite receivers, answering machines, etc… Don’t open freezers and fridges more than absolutely necessary. Leave a light on so you know when the power has been restored. Check to see if your neighbors are okay. Keep a flask of hot drink near you. Wrap up warm Keep one room warm and stay in it.